Mental Health

Brisbane North PHN works with local communities, consumers, carers, health professionals, hospitals and community mental health providers to design local solutions to meet local needs,

Medicare Mental Health

Medicare Mental Health can connect people with mental health services in the Brisbane North and Moreton Bay region and is the preferred gateway for accessing Brisbane North PHN‑commissioned mental health services.

Medicare Mental Health phone line 1800 595 212 can be accessed by consumers, their families, carers, as well as GPs, service providers and other health professionals.

The Medicare Mental Health phone line will operate 8:30 am - 5:00 pm, Monday to Friday (excluding public holidays). Services incur no out-of-pocket cost. To make a referral to Medicare Mental Health for service navigation support, you can:

Call 1800 595 212
Submit a secure eReferral using the HealthLink SmartForm, embedded in GP or via the online eReferral form.

Medicare Mental Health Check In (MMHCI)

Medicare Mental Health Check In is a free, confidential digital service for people 16+ who are experiencing mild mental health challenges, like stress, anxiety, and low mood. View the GP eReferral Guide and MMHCI eReferral User Guide for more information.

How to refer a patient

Brisbane North PHN is strengthening the way mental health referrals are managed by moving to a model that improves service navigation and supports more coordinated access to care. Brisbane North PHN is transitioning away from the current rediCASE referral pathway. The rediCASE referral URL and GP Integrator will be disabled on 30 September 2026.

Submit a secure eReferral using the HealthLink SmartForm, embedded in GP practice software or via the online eReferral form.

The HealthLink SmartForm provides a simple, secure and trackable way to submit referrals electronically. Embedded within general practice software, HealthLink SmartForms reduce paperwork and administrative follow‑up while enabling referrals to be sent directly to the Medicare Mental Health phone service. Based on the IAR Level of Care, demographics, consumer preference and eligibility, Medicare Mental Health phone service may direct those referred to PHN‑commissioned services or other suitable providers. Receive instant confirmation and track referral progress directly in your clinical software—no follow-up phone calls or chasing referrals.

Watch the tutorial videos:

Brisbane MIND and BrisbaneMIND4KiDS

Brisbane MIND delivers short-term psychological therapies for people with moderate mental illness from specific population groups and those at risk of suicide. Brisbane North PHN’s Brisbane MIND program improves access to quality primary mental healthcare for vulnerable and disadvantaged communities across our region.

Brisbane MIND delivers short-term psychological therapies for people with moderate mental illness from specific population groups and those at risk of suicide.

To be eligible, people must demonstrate financial hardship and experience barriers to accessing Medicare Benefits Schedule-based psychological intervention.

GPs, psychiatrists, clinical nurses acute care team and paediatricians are able to refer into the Brisbane MIND and Brisbane MIND4KiDs programs.

NOTE: The referring GP must practice in the Brisbane North PHN region as a general rule, however we will accept some referrals from GPs outside the region as long as the client resides in the region.

GP Psychiatry Support Line

By calling 1800 16 17 18, GPs are connected directly with psychiatrists who can offer their expert advice regarding the mental health needs of your patients.

GPs may call the free service to discuss:

Medication Advice
Diagnostic Clarification
Risk & Safety
Management Planning
General Professional Counsel

Initial Assessment and Referral Decisions Support Tool (IAR-DST)

The IAR-DST is a standardised, evidence-based and nationally consistent approach to mental health care recommendations. It provides a framework for clinicians to conduct a patient-centred and holistic assessment, and documents clinical decision-making by collecting all necessary referral information using a common language across the sector.

Further information

For more information about mental health referral pathways and services, please visit the Brisbane North PHN website or contact us via our online contact form (select HealthLink SmartForm eReferral).

Mental health and suicide prevention education opportunities are available via our clinical education page.

Referral support for GPs