QGov to Queensland Digital Identity (QDI) transition
The QGov identity service provided by the Queensland Government has shifted to the Queensland Digital Identity (QDI).
What is QDI?
The Department of Transport and Main Roads (TMR) originally developed the Queensland Digital Identity (QDI) to support the Digital Licence app. The QDI system is modern, robust and innovative, and uses latest industry technology to safeguard your private information. Queensland Digital Identity
Multi Factor Authentication (MFA)
All QDI customers will be required to establish multi-factor authentication. This means that each time you use your QDI email address and password to log in, QDI will check that it is really you, by sending a code via SMS to your mobile.
What this shift means for Queensland Health Provider Portal account holders
The transition from QGov to Queensland Digital Identity (QDI) has started.
If you need to make any changes to your QGov account between now and 6 April, go to QGov account management page. If you are transitioning to QDI after the 6th of April 2025, you will need to call 13 QGOV (13 74 68) so changes can be made to your QDI account.
For more information, please visit the Queensland Government website. If you are having trouble creating or securing your Queensland Digital Identity, troubleshooting steps are here to help. Still facing issues with your existing QDI? Call 1800 317 389 for further assistance.
Note: The way your existing QGov accounts change will depend on their current setup - transitioning from the QGov identity system
Need Help?
To ensure the transition is smooth and convenient, help is available:
- online self-help Troubleshooting - QDI
- for QDI account support, call 1800 31 389
- for transition questions, call the 24-hour support centre on 13QGov (13 74 68)
- if you need an interpreter, call 1800 512 451
- visit one of the TMR service centres Transport and motoring service centres
To ensure that the health practitioners within your practice are supported through this change, please view the following resources:
