QGov to Queensland Digital Identity (QDI) transition

What is QDI?

The Department of Transport and Main Roads (TMR) originally developed the Queensland Digital Identity (QDI) to support the Digital Licence app. The QDI system is modern, robust and innovative, and uses latest industry technology to safeguard your private information. Queensland Digital Identity 

A planned 6-hour service interruption will take place on Sunday, March 16, from 6:00am. Users of the Health Provider Portal (HPP) will be UNABLE to register for or access The Viewer through the HPP during this downtime.

What this shift means for HPP account holders

You can take certain actions before 28 February 2025 to reduce any disruptions to your access.

• If you already have a QDI - check your details as QGov and QDI must match for a successful merge to occur.
• If you do not have a QDI, create one via the Queensland Digital Licence App - creating and securing your QDI.
  TIP: use an email address that only you have access to and can be used ongoing e.g., a personal email instead of a work email address.
• Close any unused QGov accounts - close QGov accounts, and ensure you only have one QGov account linked to your preferred email address.

Note: The way your existing QGov accounts change will depend on their current setup - transitioning from the QGov identity system.

Multi Factor Authentication (MFA) 

All QDI customers will be required to establish multi-factor authentication. This means that each time you use your QDI email address and password to log in, QDI will check that it is really you, by sending a code via SMS to your mobile. 

What will happen if I don’t setup a QDI before the 28th of February? 

After this date, you may need to provide additional identification or create a new QDI account to access The Viewer via the HPP. 

From 1 March - 16 March changes made in QGov to existing accounts will NOT carry through to QDI. For example, if you happen to update your password or username between 1 March - 16 March, you will need to repeat this process once you are transitioned to QDI. New accounts created in QGov during 1 March - 16 March will be captured in QDI (if they match).

Need Help? 

To ensure the transition is smooth and convenient, help is available: 

• QGov to QDI transition fact sheet and frequently asked questions
• online self-help Troubleshooting - QDI 
• for QDI account support, call 1800 31 389
• for transition questions, call the 24-hour support centre on 13QGov (13 74 68) 
  • if you need an interpreter, call 1800 512 451
• visit one of the TMR service centres Transport and motoring service centres