QGov to Queensland Digital Identity (QDI) transition

What is QDI?

The Department of Transport and Main Roads (TMR) originally developed the Queensland Digital Identity (QDI) to support the Digital Licence app. The QDI system is modern, robust and innovative, and uses latest industry technology to safeguard your private information. Queensland Digital Identity 

Multi Factor Authentication (MFA) 

All QDI customers will be required to establish multi-factor authentication. This means that each time you use your QDI email address and password to log in, QDI will check that it is really you, by sending a code via SMS to your mobile. 

What this shift means for Queensland Health Provider Portal account holders

The transition from QGov to Queensland Digital Identity (QDI) has been delayed and is now scheduled for Sunday 6 April 2025. There will be an outage from 6am while the transition occurs. During this time, you will not be able to use either your QGov or QDI to log in to Queensland Government online services. 

The migration of QGov accounts to become QDI accounts has started. You can still use your QGov account to log in to Queensland Government online services from now until 6 April 2025. 

If you need to make any changes to your QGov account between now and 6 April, go to QGov account management page. However, you will need to call 13 QGOV (13 74 68) after 6 April 2025 so changes can be made to your QDI account. 

For more information, please visit the Queensland Government website. If you are having trouble creating or securing your Queensland Digital Identity, troubleshooting steps are here to help. Still facing issues with your existing QDI? Call 1800 317 389 for further assistance. 

Note: The way your existing QGov accounts change will depend on their current setup - transitioning from the QGov identity system.

Need Help? 

To ensure the transition is smooth and convenient, help is available: 

• online self-help Troubleshooting - QDI 
• for QDI account support, call 1800 31 389
• for transition questions, call the 24-hour support centre on 13QGov (13 74 68) 
  • if you need an interpreter, call 1800 512 451
• visit one of the TMR service centres Transport and motoring service centres