General practice education

Cultural awareness and multicultural health

The Institute of Urban Indigenous Health hosts two face to face events per year and can host on-site training for larger groups. The next event is being held on April 5th 2025 at Kallangur. This training meets the criteria for participation in the Practice Incentive Program Indigenous Incentive Payment. 

For more information and to find out how to register, please email itc@iuih.org.au or phone 1800 254 354. 

• Online: Indigenous awareness training for your workplace  
• Online:  RACGP - Cultural awareness and cultural safety training 
• Online: Aboriginal and Torres Strait Islander concepts of health and social & emotional wellbeing 
• Online: Cultural competence, health literacy and trauma-informed care
• Webinar: Working with Interpreters in General Practice 
• Videos and infographics: Services Australia Indigenous health services

Digital health

• Webinars: Implementing digital health in your organisation 
• Online: My Health Record 
• Online: E-scripts and Active Script List in your practice 
• Online: My Health App 
• Video: Provider Connect for healthcare organisations 
• Webinar: Provider Connect Australia presented by RACGP 
• Videos and factsheets: Queensland Health Provider Portal 
• Video and factsheets: GP Smart Referrals 
• Videos and resources: Healthcare workforce digital health capability for individuals and organisations
• Online: Delivery of telehealth to residential aged care homes

 Financial training and practice management

• Webinar: Improving your understanding of the MBS  
• Webinar: Business planning & setting goals  
• Video: Human resources
• Video: Change management
• Video: Leadership in practice

Hostility and customer service

• Webinar:  How to deal with difficult patients  
• Face to face training - Mastering Difficult Interactions with Patients  
• Webinar: Challenging Communication in Challenging Times  
• Online:  7 Tips for Handling an Angry Patient   
• Online: Managing difficult patients 
• Webinar: Customer Service & the Power of Meaningful Patient Feedback 

Infection control

• Online: Hand Hygiene Australia | HHA 
• Online: National Hand Hygiene Initiative 
• Webinar: Cold Chain Monitoring & Safe Vaccine Management 

Information security and privacy

• Online: Privacy and managing health information in general practice 
• Webinar: The Importance of a Privacy Policy & Website Terms & Conditions for GPs 
• Online: Cyber security and digital health security awareness 

Mental Health

• Online: Domestic and family violence training program for general practices

MyMedicare & GPACI

• Webinar: What is MyMedicare
• Webinar: What is MyMedicare part 2
• Webinar: Setting up an organisation register in PRODA
• Webinar: Managing patient registrations
• Webinar: General practice in aged care incentive
• Infographics: MyMedicare and General practice in aged care incentive
• Online: GPACI payments and correspondance

Services Australia and DVA

• Online education on various topics including AIR, DVA, HPOS/PRODA, MBS, UCCs, PBS and more: Health professional education for Services Australia programs 
• Webinar: Setting up an organisation register in PRODA
• Online: Incentive Programs for health professionals
• Online: DVA CVC Program 

Triage

• Webinar: Triage Principles and Tools for General Practice     
• Online: Triage Course for Primary Healthcare Professionals 
• Online & face to face training: Medical Triage for Non-Clinical Staff
• Online: Basics of Triage in Primary Health Care
• Online: Identifying urgent care for administration staff