Primary Sense

GP and practice benefits 

Primary Sense was developed with and for local GPs to maximise the value immediately returned to GPs from their patient data through prompts, alerts and reports that are delivered at the point of care. Primary Sense is powered by the world’s leading population health analysis tool, the John Hopkins University ACG® System. This meaningful and real-time information that Primary Sense provides supports GPs and practices to:

• run clinical audits using the in-practice auditing tool
• identify high-risk groups and link appropriate interventions (e.g. vaccinations)
• identify patients at risk of poor health outcomes or chronic disease
• reduce potential adverse reactions to medication via medication safety alerts
• avoid preventable hospitalisations and provide care at the right time
• can be used by both clinical and non-clinical staff
• makes it easier to meet PIP QI documentation requirements by delivering on demand one-click reports.
   

Primary Sense and Best Practice Halo integration

Immediate Two Minute Action Required by 1 June 2026 to update your Primary Sense integration settings for HALO Connect (HALO) within Best Practice (BP).  

HALO has replaced multiple third-party integrations to BP and is now the only official connection for Primary Sense to securely access BP data. To support the transition, practices are asked to update their Primary Sense integration settings and generate their HALO pairing code.    

What you need to do now 

• Update your BP third-party integration settings 
• Ensure both “Primary Sense” and “Primary Sense (via Halo Connect)” are ticked 
• Generate and apply your HALO pairing code using the step-by-step instructions 

Please note: Primary Sense will NOT work if both third-party providers are NOT ticked.  

Please note completing these steps confirms your practice is ready for future integration only. It does not activate immediate HALO-based data extraction for Primary Sense. Further communication will be provided when Primary Sense connects via HALO. 

If your practice encounters an error message during the pairing code setup, please contact Primary Sense support on email ps.technical.support@phinsights.org.au for assistance. 

Primary Sense – Secondary Purpose 

Under Schedule 1, Item 7 of the Data Sharing and Software License Agreement (Primary Sense), Brisbane North PHN may use shared data for any permitted purpose, including publishing and dissemination of aggregated data to third parties. Permitted purposes include:

• primary uses (refer to Item 7 of Schedule 1 Particulars), and
• secondary purposes (refer to Item 7 of Schedule 1 Particulars).

Opting out of sharing Primary Sense Data for secondary purposes 

To opt out of sharing Primary Sense Data shared with Brisbane North PHN for the secondary purpose please email our Practice Support team.

Get support

To request installation of Primary Sense at your practice, please contact the Practice Support team.

Access the Primary Sense user guides, videos as well as how to utilise prompts and reports in Primary Sense.

The QI&D Engagement Officers can support you in meaningful use of Primary Sense. Reach out to our Practice Support team via email or phone to arrange training for to have Primary Sense installed.