Continuous Quality Improvement (CQI)

By adopting a Continuous Quality Improvement (CQI) framework, practices can ensure that they not only meet but exceed the standards of care for patients.

The PHN's CQI program supports general practices in the region by underpinning Brisbane North PHN’s commitment to improving health outcomes for our community. Our Performance Framework is a set of organisational competencies and performance domains that allow us to remain an accountable and high performing organisation.

The patient experience of care, population health, sustainable cost and improved provider experience forms the Quintuple (formerly Quadruple) Aim. The Quintuple Aim is an external driver of health system performance, and its five dimensions of competent performance. 

Explore our CQI clinical audits, projects and toolkits 

CQI micro video series

The following micro-videos are a suite of educational videos aimed at providing GPs, practice managers, reception staff and practice nurses with tips to support the implementation of continuous quality improvement (CQI) activities in general practice.

• Quality improvement overview
• Pandemic planning
• Infection control
• Supporting staff in a time of crisis
  • Case study - Banyo Clinic
• Human resources
• Change management
• Leadership in practice
• Practice Incentives Program Quality Improvement (PIP QI)
• Quality Improvement case study
• Introducing our Brisbane North Primary Care team
• Caring for our community
• The ten building blocks of high performing primary care
• Integrated Care: Enhancing general practice

Get support

The QI&D Engagement Officers can support you in developing and completing continuous quality improvement activities such as:

• health data reports
• data cleansing activities
• quality improvement workbooks and activity sheets
• the Plan, Do, Study, Act (PDSA) method
• clinical audits