Continuous Quality Improvement (CQI)

The PHN's Continuous Quality Improvement (CQI) program supports general practices in the region.

Underpinning Brisbane North PHN’s commitment to improving health outcomes for our community is our Performance Framework – a set of organisational competencies and performance domains that allow us to remain an accountable and high performing organisation.

In line with global healthcare industry thought leadership and best practice, the PHN has adopted a fifth domain into our local PHN Performance Framework: health equity. This domain joins patient experience of care, population health, sustainable cost and improved provider experience to form the Quintuple (formerly Quadruple) Aim. The Quintuple Aim is an external driver of health system performance, and its five dimensions of competent performance map directly onto the community outcomes that the PHN is striving to achieve.

By adopting a CQI framework, practices can ensure that they not only meet but exceed the standards of care for patients.

Explore our CQI clinical audits, projects and toolkits

CQI micro video series

The following micro-videos are a suite of educational videos aimed at providing GPs, practice managers, reception staff and practice nurses with tips to support the implementation of continuous quality improvement (CQI) activities in general practice.

1. Pandemic planning

2. Infection control

3. Supporting staff in a time of crisis

3a. Case study - Banyo Clinic

4. Human resources

5. Change management

6. Leadership in practice

7. Quality improvement overview

8. Practice Incentives Program Quality Improvement (PIP QI)

9. Quality Improvement case study

10. Introducing our Brisbane North Primary Care team

11. Caring for our community