Respond

Disaster assistance is available from the 27th of November for defined suburbs in the Moreton Bay region, visit the Queensland Government disaster support and recovery website for more information.

For practices that need to close or operate at reduced capacity due to severe weather impacts from November 24th 2025

If your general practice has been impacted by the severe storm event on Monday 24th November, there are a number of options for you to support continuity of primary health care for your patients:

• Patients can call 13 HEALTH (13 43 25 84) where a GP telehealth appointment can be made available. Arrangements have been activated to support availability in business hours up until the 5th December. This service is also available after hours.

Medicare Urgent Care Clinics, located in our region at Murrumba Downs – 07 3049 9025, Northside (Kedron) – 07 2100 0777 and Morayfield – 07 5322 4900 will continue to operate as long as there is adequate workforce and electricity supply.  

Minor Injury and Illness Clinics at Satellite Health Centres, located in our region at Kallangur – 07 3285 0000, Caboolture – 07 5433 7555 and Bribie Island – 07 3410 2800 are operating but may have reduced services due to electricity supply.

All Metro North Health hospital Emergency Departments (EDs) are currently open.

GPs and patients can connect online to the Virtual Emergency Care Service (VECS) for clinical support that requires immediate attention but is not life-threatening.

FindCareFast can help direct patients to their closest available care. 

Please reach out to our Practice Support team via practicesupport@brisbanenorthphn.org.au or by phone 07 3490 3495 if you require support or to report any severe damage or closure of service due to severe weather.

Tips during the response phase

• Refer to the practice's emergency management plan.
• Communicate to patients any changes to access or open hours and/or reinforce continued access.
• Consider extending or offering alternative arrangements to accommodate changed or increase in patient demand.
• Follow alert and warning updates.
• Offer support to your local practices as agreed if you have the capacity to do so.

Cold Chain processes

Metro North Public Health Unit will maintain service over coming days but anticipates reduced capacity. 

Vaccine cold chain breaches often follow power outages in extreme weather events. Vaccine service providers (VSPs) should ensure vaccine management protocols are up-to-date and that all staff are familiar with guidance for storage and handling of vaccines in the event of a power outage.

In the event of a cold chain breach, please isolate affected vaccines in your vaccine fridge, provide clear signage on the fridge indicating a cold chain breach has occurred and email a cold chain breach reporting form to QHIP-ADMIN@health.qld.gov.au.

Useful Contacts

Energex provides live information and updates via its power outage map. If you are experiencing a power outage, please contact Energex on 13 62 62.

Qld Traffic provides information about closed and damages roads via it’s website or by calling 13 19 40.

Unity water can provide information about water outages via their interactive map or by calling 1300 086 489.

Community support services

• Lifeline – 13 11 14
• Beyondblue – 1300 224 636
• Mensline – 1300 789 978
• Kids helpline – 1800 551 800

The Practice Support team is here to provide assistance to practices experiencing a disaster, pandemic or emergency. Please reach out to our team via email or telephone if you require support.