Respond

Patient’s who can’t get an appointment with their regular doctor can call 13HEALTH (13 43 25 84) 24hrs 7days a week.

✔ Medical advice anytime
✔ Guidance on prescriptions and medication access

Brisbane residents are able to receive ongoing monitoring, support and access to specialist health care professions to patients with a variety of conditions through the Metro North Virtual Ward team on 07 3074 2109, 7am to 7pm, 7 days a week, but if it is an emergency call 000.

Patients can access the Virtual Emergency Care Service by calling 13 43 25. 

• Healthdirect on 1800 022 222 for clinical phone advice
• Medicare Urgent Care Clinics (UCCs), located in our region at Murrumba Downs, Northside (Kedron) and Morayfield
• Minor Injury and Illness Clinics at Satellite Health Centres, located in our region at Kallangur, Caboolture and Bribie Island
• Queensland VECS (formerly Virtual ED), - VECS phone number for Queensland GPs only treating emergency conditions, call 1300 847 833.
• additional hospital facilities information. 

FindCareFast can help to direct patients to their closest available care. 

Tips during the response phase

• Refer to the practice's emergency management plan.
• Communicate to patients any changes to access or open hours and/or reinforce continued access.
• Consider extending or offering alternative arrangements to accommodate changed or increase in patient demand.
• Follow alert and warning updates.
• Offer support to your local practices as agreed if you have the capacity to do so.

Useful Contacts

Energex provides live information and updates via its website. If you are experiencing a power outage, please contact Energex on 13 62 62.

Many areas throughout the Brisbane North region can experience flooding and roads can often be cut off or washed away – see which roads close to you are affected by a hazard, flooding, accident or closed via an interactive map.

The Practice Support team is here to provide assistance to practices experiencing a disaster, pandemic or emergency. Please reach out to our team via email or telephone if you require support.