GP Smart Referrals Notification: Best Practice Updates

What’s happening?

Queensland Health are aware of two Best Practice updates that may impact GP Smart Referrals:

1. Best Practice update (Spectra) is available for download from Best Practice.  There are known issues with this version where clinical notes or additional patient information may not be saved in Spectra and Spectra SP1 due to a loss of connection between the workstation and the server, and as a result may impact connectivity or data loss within GP Smart Referrals. 
   https://bpsoftware.net/an-update-for-users-of-bp-premier-spectra-spectra-sp1/
2. When a Best Practice Drug Data Update is performed third-party integrations are impacted, including BPAC Clinical Solutions (GP Smart Referrals), which can affect medication records importing into GP Smart Referrals.

Best Practice is currently working on a fix to resolve these issues. For any questions or concerns, please contact Best Practice Support.

What is the impact? 

1. Practices updating to Best Practice (Spectra) may experience issues with connectivity or data loss within Best Practice, and as a result may impact connectivity or submission of GP Smart Referrals.
2. Practices may experience issues attaching medication records in GP Smart Referrals after performing a Best Practice Drug Data Update.

What do you need to do? 

1. Please refer to the recommended interim actions provided by Best Practice: https://bpsoftware.net/an-update-for-users-of-bp-premier-spectra-spectra-sp1/
2. After performing a Best Practice Drug Data Update, it is recommended that third-party integration “BPAC Clinical Solutions” (GP Smart Referrals) is deactivated then reactivated by following the below steps in Best Practice:
   1. Setup
   2. Configuration
   3. Database
   4. Setup third-party integrations
   5. Unselect “BPAC Clinical Solutions”
   6. Save
   7. Re-select “BPAC Clinical Solutions”
   8. Save

If your practice is experiencing any other GP Smart Referrals issues, please contact the Smart Referrals Support Team on 
QH-SmartReferrals@health.qld.gov.au